Privacy Policy

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Privacy Policy

Effective Date: 06/06/2025

This Privacy Policy outlines how we collect, use, and protect your personal data when you visit emmabrezan.com or engage with Emma Brezan Coaching or HMO Queen™ services.

This website is operated by Emma Brezan, trading under Brenton Homes Ltd. Brenton Homes Ltd is registered in England and Wales and is an ICO-registered data controller.

1. Who We Are

This site and all related coaching, mentoring, and educational services are provided by:

Brenton Homes Ltd

Company number: 15063791

Registered in: England and Wales

Registered address: The Lodge, Meadowgate Lane, PE14 0DS

ICO Registration: Yes

Email: hello@emmabrezan.com

Website: www.emmabrezan.com

Trading names: Emma Brezan FREEDOM Coaching and HMO Queen™ Coaching

2. What Information We Collect

We may collect and process the following data:

Personal Data

• Full name
• Email address
• Phone number
• Postal address (if needed for invoicing or retreats)
• Coaching-related data: form submissions, client notes, discovery call responses
• Payment details (processed securely via Stripe – we never store your card info)

Technical Data

• IP address
• Browser type and version
• Device information
• Website usage data (pages viewed, duration, click behaviour)

Marketing Preferences

• Your preferences around receiving emails, newsletters, or updates

3. How We Collect It

We collect your data when you:

• Fill in forms on the website (e.g. contact, discovery, feedback, or quiz)
• Book or pay for coaching or mentoring services
• Subscribe to our newsletter or email updates
• Interact with us via email, Stripe, Instagram, Bark, or other platforms
• Use the website (technical data is gathered via cookies or analytics tools)

4. Why We Collect It (Lawful Basis)

Under UK GDPR, we only process your data where we have a lawful basis to do so. These include:

• Consent – When you opt in to receive updates or marketing
• Contract – To deliver the services you’ve purchased or requested
• Legal obligation – For record-keeping, accounting, or tax compliance
• Legitimate interest – To understand how the site is used and improve services

5. How We Use Your Information

We use your information to:

• Provide and manage coaching, mentoring, and educational services
• Process payments (securely via Stripe through BrentonHomes.org)
• Communicate with you about your sessions, progress, or questions
• Improve website performance and user experience
• Send relevant updates or marketing (only if you’ve opted in)
• Meet legal and regulatory obligations

6. Payments and Financial Data

Payments made for coaching or HMO Queen™ services are processed securely through Stripe, linked to BrentonHomes.org (the financial arm of Brenton Homes Ltd). No payment data is stored on this website.

You may see “Brenton Homes” on your bank statement for any purchases made.

7. How We Store and Protect Your Data

Your data is stored using secure, encrypted systems including:

• Password-protected cloud storage (Google Workspace, OneDrive)
• Secure payment platforms (Stripe)
• Coaching records stored securely in compliance with GDPR best practices

We never sell your data or share it with unauthorised third parties.

8. Third-Party Tools and Services

We work with trusted third-party services, including:

• Stripe (payment processing)
• Google Forms and Google Drive (client forms and notes)
• Mailerlite (optional marketing emails)
• Calendly (appointment booking)
• Instagram / Bark (client communications and lead generation)

All third-party providers are selected for their security and GDPR compliance.

9. Cookies

Our website may use cookies to:

• Track how the website is used
• Enhance performance and functionality
• Remember user preferences

You’ll be given the option to accept or manage cookies when visiting the site. You can also control cookies via your browser settings at any time.

10. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw your consent at any time
• Object to how we use your data
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To make a request, email: hello@emmabrezan.com

11. Data Retention

We only keep your data for as long as necessary:

• Coaching records: typically held for up to 7 years for legal and professional reasons
• Marketing preferences: reviewed periodically and updated with consent
• Payment and invoice records: retained for 6 years in line with HMRC regulations

12. Changes to This Privacy Policy

We may update this policy as necessary to remain compliant or reflect changes to services. The most recent version will always be available on this page, with the effective date shown at the top.

13. Contact Information

If you have any concerns or questions about your data, please contact:

Emma Brezan

📧 hello@emmabrezan.com

🌐 www.emmabrezan.com

📍 Operated by: Brenton Homes Ltd, Registered in England and Wales

ICO Registered Data Controller